Frequently Asked Questions
Where are you located? Bluffton, SC
Can I personalize items? Yes, where indicated. Follow the directions and leave the personalized information on the appropriate product page.
Can I return personalized items? No. Please see our refund policy.
Do the craft items come painted? No. We offer craft projects raw to encourage each child's imagination and creativity; however, we do sand each piece for you so it is paint ready upon arrival.
The craft pieces do not fit? Did you paint it? We recommend parents to put each craft together before letting your child paint and decorate because each piece is made to fit snug without additional paint layers.
How do I clean my products? All acrylic pieces can be washed with soap & water.
What types of payments do you accept? All major credit cards, paypal, venmo, apple pay and google pay.
Do you ship internationally? No, not at this time.
How long will it take to ship? Our goal is to have each purchase shipped and in your hands in 4-5 business days of when the order was placed (except shipping delays out of our control), but don't be surprised if you get it sooner. If there is ever a delay on our part, you will be notified of such by email.
Can I track my order? Yes. Once your order is shipped, you will receive an email with tracking information.
Do you offer refunds or exchanges? Yes. Check out our policy HERE.
Why doesn't my discount code work? Only one code can be used per purchase.
Can I have items shipped directly to someone else? Yes. When you place your order, please enter your email and their home address. We will email you the receipt, the tracking, and the delivery notification.