This is a list of our most Frequently Asked Questions (FAQ), but if these don't answer yours, please Contact Us:

Where are you located?

Bluffton, SC

Can I personalize items?

Yes, where indicated. Follow the directions and leave the personalized information on the appropriate product page.

Can I return personalized items?

No. Please see our Refund Policy.

Do the prints come with a frame?

No. This allows you to choose the color of frame that coordinates with the surroundings.

Do the craft items come painted?

No. We offer craft projects raw to encourage each child's imagination and creativity.

How do I clean my products?

All acrylic pieces can be washed with soap & water.

Do you offer gift cards?

Yes, we offer electronic gift cards in multiple denominations perfect for gift giving. You can find them here: Gift Cards for Kids

Where can I find my digital download link?

Links can be found on your order confirmation page and in the email sent after purchase. Personalized page links will be emailed within 3 business days of purchase. Can't find the email, please check your SPAM box!

Why doesn't my discount code work?

Only one code can be used per purchase unless otherwise stated.

Do you have an affiliate program?

Yes. Our affiliate program can be found here or you can click the link in the footer of the website to register.

What types of payments do you accept?

All major credit cards, paypal, apple pay, google pay and shop pay.

What if there is an error with my order?

It's simple. Shoot us an email at support@kids-fundamentals.com or fill out the contact us form.

Can I cancel my order?

Yes & no. If the item was personalized, already created, but not shipped yet, the order can be cancelled, but only the shipping paid will be refunded. All other non-personalized products; however, will be cancelled and refunded in FULL if not shipped yet. Digital downloads cannot be cancelled.

Do you offer refunds or exchanges?

Yes. Here is our Refund Policy.

How long will it take to ship?

Our goal is to have each purchase shipped and in your hands in 4-5 business days of when the order was placed (except shipping delays out of our control), but don't be surprised if you get it sooner. If there is ever a delay on our part, you will be notified of such by email.

Can I track my order?

Yes. Once your order is shipped, you will receive an email with tracking information.

Tracking shows my package as 'delivered', but I didn't get it. What do I need to do?

Please note that once we ship your order and it is picked up by the post office, we're no longer responsible for your package. Please contact your local post office to inquire exactly where they delivered your package. You can also file a claim online HERE. Thank you for your understanding.

Can I have items shipped directly to someone else?

Yes. When you place your order, please enter your email and their home address. We will email you the receipt, the tracking, and the delivery notification and they will receive a great gift.

Do you ship internationally?